SHIPPING WITHIN AUSTRALIA

We use Australia Post to ship all orders within Australia.  All orders are shipped from postcode 6015. The delivery times below are estimates from Australia Post. You can calculate the shipping time from 6015 to your postcode within Australia here

Options   Delivery time estimate Shipping Cost (AUD)  Tracking
Express Post 1-3 business days Choose EXPRESS SHIPPING and your order will be delivered within 1 – 3 business days.

$3.00

 Yes

Standard Parcel Post Within 2 to 14 business days

Choose STANDARD SHIPPING and your order will be delivered within 6 business days. However, if you are in rural or country areas in Australia, please allow up to 14 business days.

FREE

 Yes

 

When will my order be sent?

For orders received by 2.00pm (AWST), Monday to Friday, we will do our best to dispatch the same day for express delivery option and no later than the following day for standard delivery. There may be slight delays in shipping (for express and standard) when we are experiencing high volumes of orders. Please also consider public holidays when selecting your desired shipping method. If you have any concerns or questions regarding your order please email us at support@suchskincare.com

How do I track my order?

Once your order has been shipped, you will receive an email from Australia Post with a link and your tracking number. If your package has not arrived within the timeframe advised, please call your local Post Office just to make sure it's not waiting there for collection. If the parcel is not at the Post Office, please email us at support@suchskincare.com and we'll follow it up with Australia Post for you.

Do I have to sign for my delivery?

We have not opted for signature on delivery so that your delivery can be left at your nominated address if you are not at home. So please provide a safe and secure address as the courier will safe drop your parcel if you are not at home.

INTERNATIONAL SHIPPING

We currently ship to New Zealand, China, Hong Kong, Indonesia, Japan, Singapore, Taiwan, the United States of America, Canada, the United Kingdom, Ireland, France, Germany, Austria and Italy.

We use Australia Post to post all orders to our international customers. The delivery times below are estimates from Australia Post. You can calculate the shipping time from 6015 to your overseas location here.

Please note: International customers are responsible for any additional import taxes and custom duties that may be incurred. Estimated delivery time frame for international deliveries is set out below and excludes any time in customs and delays to reasons outside Australia Post's control.

Options   Delivery time estimate Shipping Cost (AUD)  Tracking
International Express  2-5 business days

Choose INTERNATIONAL EXPRESS SHIPPING and your order will be delivered within 2 – 5 business days between major metropolitan areas.

$35.00

 Yes

International Standard Within 2 to 14 business days

Choose INTERNATIONAL STANDARD SHIPPING and your order will be delivered within 5 – 10 business days between major metropolitan areas.

$20.00

 Yes

 

Customs and duty tax

International orders can incur taxes and duties as determined by the Customs agency within the destination country. Although this doesn't always happen, assessment of duties and taxes will be based upon the value of the order and the tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. This will occasionally be listed as an 'Additional Postage Fee', more information can be obtained by contacting your local customs office. The customer will be responsible for any customs or import charges.

Any problems with delivery?

If you have any problems with delivery please contact us as soon as they arise by emailing us at support@suchskincare.com