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Shipping Policy
IMPACTS OF COVID-19
We use Australia Post to ship all our orders. Most parcels are arriving on time, but Australia Post have advised that delays may be experienced as their operations are being affected by COVID-19.
Please note Express Post is still available and will continue to be prioritised as the fastest option for customers but Australia Post has advised that it may not always meet the delivery standard and the Express Post guarantee has been temporarily suspended. Within Australia, some parcels could take five business days or more to reach their destination.
Please visit the dedicated Australia Post information page for the latest information or contact us at support@suchskincare.com. Australia Post tracking provides you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit.
SHIPPING WITHIN AUSTRALIA
We use Australia Post to ship all orders within Australia. All orders are shipped from postcode 6027. The delivery times below are estimates from Australia Post. You can calculate the shipping time from 6027 to your postcode within Australia here.
| Options | Delivery time estimate | Shipping Cost (AUD) | Tracking |
| Express Post | Choose EXPRESS SHIPPING and your order will be delivered within 2 – 5 business days. |
$5.00 for orders $30.00+ $12.50 for orders < $30.00 |
Yes |
|
Standard Parcel Post |
Choose STANDARD SHIPPING and your order will be delivered within 5 - 10 business days. However, if you are in rural or country areas in Australia or the Northern Territory, please allow up to 15 business days. |
FREE for orders $30.00+ $9.50 for orders < $30.00 |
Yes |
When will my order be sent?
For orders received by 12.00pm (AWST), Monday to Friday, we will do our best to dispatch the same day for express delivery option and no later than the following day for standard delivery. There may be slight delays in shipping (for express and standard) when we are experiencing high volumes of orders. Please also consider public holidays when selecting your desired shipping method. If you have any concerns or questions regarding your order please email us at support@suchskincare.com
How do I track my order?
Once your order has been shipped, you will receive an email from Australia Post with a link and your tracking number. If your package has not arrived within the timeframe advised, please call your local Post Office just to make sure it's not waiting there for collection. If the parcel is not at the Post Office, please email us at support@suchskincare.com and we'll follow it up with Australia Post for you.
Do I have to sign for my delivery?
We have not opted for signature on delivery so that your delivery can be left at your nominated address if you are not at home. So please provide a safe and secure address as the courier will safe drop your parcel if you are not at home.
INTERNATIONAL SHIPPING
We use Australia Post to post all orders to our international customers. The delivery times below are estimates from Australia Post. You can calculate the shipping time from 6027 to your overseas location here.
Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. During this time, we have suspended international standard shipping as an option to avoid packages being routed by sea mail instead of airmail.
Please note: International customers are responsible for any additional import taxes and custom duties that may be incurred. Estimated delivery time frame for international deliveries is set out below and excludes any time in customs and delays to reasons outside Australia Post's control.
| Options | Delivery time estimate | Shipping Cost (AUD) | Tracking |
| International Express |
Choose INTERNATIONAL EXPRESS SHIPPING and your order will be delivered within 5 – 20 business days between major metropolitan areas. |
$20.00 |
Yes |
|
International Standard |
Choose INTERNATIONAL STANDARD SHIPPING and your order will be delivered within 5 – 10 business days between major metropolitan areas. |
CURRENTLY SUSPENDED DUE TO COVID-19 |
Yes |
Customs and duty tax
International orders can incur taxes and duties as determined by the Customs agency within the destination country. Although this doesn't always happen, assessment of duties and taxes will be based upon the value of the order and the tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. This will occasionally be listed as an 'Additional Postage Fee', more information can be obtained by contacting your local customs office. The customer will be responsible for any customs or import charges.
Any problems with delivery?
If you have any problems with delivery please contact us as soon as they arise by emailing us at support@suchskincare.com