Such Skincare Pty Ltd ABN 96 633 014 365 (Such Skincare, us or we) is an Australian based company. We are committed to providing you with the best product and customer service and this is reflected in our Refund Policy.
Our Refund Policy applies to all purchases made online at www.suchskincare.com
Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law being Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law).
Change of mind
If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the product must be: (a) in saleable condition; (b) unused with all original packaging; (c) returned to us with any gift or bonus received with the product (if applicable); and (d) the exchange or refund is sought within 14 days of purchase.
Such Skincare, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.
We do not provide refunds if your order is sent back to us due to you entering an incorrect address at checkout or not picking up your item from the post office or courier depot. A $10 redelivery fee will apply to have your package redelivered to you within Australia and international orders will be required to pay the applicable shipping fee for re-delivery as charged to us.
If you believe a product is faulty, you may have rights to a remedy under the Australian Consumer Law.
If there is a major failure with a product, you may choose a refund or exchange. If the failure is minor, we will replace the relevant product within a reasonable time
Such Skincare will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law. Please email a photo of the product to email@example.com supporting the claim.
How we process returns
Refunds will be given using your original payment method.
If the order was returned due to an incorrect address or the package was unclaimed, Such Skincare has the right to charge for the product to be re-shipped.
Gift or bonus with purchase and bundled items
Where a product is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
For bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. We will not be responsible for parcels lost or damaged in transit if you choose not to insure.
If you wish to make a return under our Refund Policy please contact us by emailing firstname.lastname@example.org